Terms and Conditions

About these rules

These rules apply to everyone who plays with us. When you open an account you accept them, together with our bonus rules, Privacy Policy and Responsible Gambling Policy. We may update the rules and will try to tell you about major changes by e-mail. If a translated version reads differently, the English text decides.

Who runs Billy Billion

Metlait SRL, a company registered in Costa Rica under number 3-102-911867, owns and operates Billy Billion and holds E-gaming licence No. 0000064 granted by the Tobique Gaming Commission.

Who can play

You must be 18 or older, or older still if the legal gambling age where you live is higher. It is your job to check that online gambling is legal where you live. Some providers do not offer their games in every country, and using a VPN to get around these limits can cost you your winnings. Players who pay with bitcoin confirm their age with a valid ID before they can deposit or bet.

Your account

• One account per person. Accounts that share an address, household, IP address or device count as duplicates and can be closed.
• Keep your password to yourself and never let anyone else, including minors, use your account.
• Your account is for your own entertainment only. Selling or renting access is not allowed.
• After 12 months without a login or a game, an account counts as inactive and a monthly dormancy fee can be taken from the balance until you log in and play again.

Checking who you are

We may ask for a photo ID, proof of address and proof that a payment method belongs to you, and sometimes a phone or video call. Payouts wait until these checks are finished. If we cannot reach you within two weeks of a withdrawal request, the account is locked and the request is cancelled.

Deposits

Deposit only from a card, bank account or wallet in your own name. Money paid in from someone else's account is sent back to its owner and any winnings from it are removed. The highest deposit depends on the method you choose and appears when you select it.

Withdrawals

• Every deposit has to be played through three times before you can cash it out.
• The smallest withdrawal is A$30. The largest amount depends on the method, and big payouts can be split into parts.
• Withdrawals are capped at A$3,000 a day, A$7,500 a week and A$30,000 a month. A progressive jackpot win is always paid out whole and sits outside these caps.
• We aim to handle requests within 72 hours of approval. A bank transfer is handled within three working days.
• Your bank or payment provider may charge its own fees.

Fair play

Working with other players, chargebacks on genuine deposits, using software errors or any other dishonest trick can lead to closed accounts and cancelled winnings. If you notice a bug, tell us straight away instead of using it.

Complaints

Our support team handles complaints first and moves them up inside the company if needed. Only the account holder can make a complaint. If you are still unhappy with the result, you can take the case to EGIS, the independent dispute service we work with.